Order & Shipping Information
General Store Questions
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and Paypal payments.
Order Handling & Shipping Information
Order Handling Times:
Orders are shipped within two business days.
US Shipping Options & Delivery Times:
- USPS Priority Mail: 2-4 days (excluding Sundays)
- USPS Ground Advantage - 2-6 days (excluding Sundays)
Please note: Our estimated delivery times are an estimate, not a guarantee. If you have questions about your order, please contact us.
International Shipping:
- Worldwide - We ship via UPS, USPS, and DHL to all countries.
Customs Charges
We take measures to help alleviate the potential cost of duties and customs charges when your order enters your country. We value all merchandise at wholesale value, not retail value. In many cases this valuation will significantly reduce or eliminate custom charges. The recipient (you) are responsible for your country’s custom charges and duties.
- How to Calculate Shipping Charges: Add your items to your cart. Begin the checkout process. You will be given choices for your shipping options and prices.
- US and International Undeliverable and Unclaimed Orders: If your order is returned to us as unclaimed or undeliverable, we will issue a credit for the merchandise portion of your order. We will not refund the original shipping charge. If you would like the order to be shipped again, you will need to place a new order.
We are not responsible for incorrect addresses, even if it is Google Autofill’s fault!
Return Questions
What is your return policy?
If you need to return an item, for any reason, please submit a support ticket.
Package your item(s) and a note with your name, order number and detailed instructions. Send them to the address below. Carefully read the return policies below prior to returning any item. We will process your return within 3 business days of receipt. Please note, we do not except exchanges for KVM’s, Repeaters, Combiners, or other electronic devices.
Return Address:
L1 Radiology KVMs
Attn: L1Techs Returns
104 E Main St.
Richmond, KY 40475
Additional Information:
Domestic returns need to be received within 30 days of order delivery. International returns need to be received within 60 days of order delivery.
Returned items must be in new or like-new condition in original packaging, to be eligible for a full merchandise refund. Please note if the returned items are not in new or like-new condition, missing any parts (including cables & power blocks), or in the original packaging there will be a restocking fee of 15% - 25%. Restocking fees will be determined on a case by case basis. Any return received after the 30 or 60 day return window will be considered on a case by case basis and subject to a 20% restocking fee. No refunds will be considered after 90 days without approval from Level One Techs’ technical support department.
Be sure to insure your return shipment for the full value of the item. We are not responsible for returns that are lost in transit to our warehouse.